Terms & Conditions
Sales Intake
We will work with you via email to gather your requirements for the job. For order inquiries, we prefer to be contacted by email at sales@abisaadprint.com. We will collect:
- Contact information
- Garment information
- Artwork information
- Quantity
- Due dates
- Shipping info
- Payment information, once the order is approved
Quoting
Based on your specifications, we will provide a Quote at no charge within 48 hours or contact you if we need more info. We take pride in our customer service. If you do not hear from us within 48 hours of your inquiry, please email anthony@abisaadprint.com or call us at 508-217-8006 and we will prioritize your quote.
Design Services
We charge $60 per hour for custom art. We can design for you, or you can provide your own art.
Customer provided artwork must be:
- In a vector format such as ai, pdf, eps, or svg.
- A high resolution raster file such as a jpg or png.
(Refer to the Artwork Requirements page on our website for more info)
The quality of your artwork file will be determined by our graphic designer once a quote request/inquiry is submitted. If your file is not in vector format and has a low pixel resolution, a one-time preparation fee will be charged to vectorize your file.
Art Approval
You must approve print-ready art whether you provide it or we design it. If you provide us with a file in vector format, artwork approval is still required in case certain details or ink colors need to be altered.
Mockups will be provided through our Printavo customer portal, where you will be able to review and approve the artwork directly online. If adjustments need to be made, you can “Decline” the approval and provide us with instructions.
Note: Your order will not be sent to production until the artwork is approved.
Art Revisions & Changes
We offer two rounds of complimentary revisions to custom artwork. Any art changes beyond the second will incur
our art fee of $60 per hour.
Quote Approval
You will approve the Quote through our online platform. Please review the ENTIRE order carefully and confirm that:
- Quantities, garment styles, garment colors, garment sizes, and artwork/mockups are correct
- Pricing is correct
- Delivery/shipping details are correct (date and location)
Once quote is approved, we will not be held responsible for overlooked errors. Client assumes full responsibility of ensuring that ALL order details are accurate before approval and payment.
Product Mockups
AP&D will provide product mockups to be approved by the client prior to production. Mockups are approximate in terms of colors, size, and print placement. Mockups are NOT an exact representation of the product.
If client does not provide a specific Pantone ink color from a Pantone Coated/Uncoated Colorbook, then we will color match provided designs as best to our ability according to the appearance on our monitors. AP&D does not guarantee custom Pantone ink colors to be a 100% match of actual Pantone color and/or the digital mockup.
Turnaround Time
We have a standard turnaround time of 10-15 business days from the date of payment. Production will not begin until the order is approved and paid in full. Orders with a deadline sooner than our standard turnaround time may incur a rush fee if necessary.
Shipping & Pickups
We offer shipping services within the U.S. or on-site pick up. Shipping rates vary.
If picking up, you will receive an email when your order is ready and will include our pickup hours. If you need special accommodation in terms of the day/time, please contact us and we will accommodate you as best as we can.
Spoilage & Misprints
AP&D allows for 2% spoilage per design, with a minimum of 1 pc. If misprints exceed our policy, we will:
• Order replacements and redecorate if time permits
• Issue a partial refund for misprinted items
• Issue a credit towards your next order
For orders that require and exact quantity, we suggest the client orders extras.
Garment Variations & Manufacturer Defects
AP&D cannot guarantee variances in garments relating to sizing, color, and construction. If we find defective items from the manufacturer, we will:
• Order replacements and redecorate if time permits
• Issue a partial refund for misprinted items
• Issue a credit towards your next order
Polyester Garments
Garments made of polyester are prone to dye migration. AP&D uses Polyester inks and bleed blockers to combat this issue, but there is always a chance of dye migration occurring after printing and curing. These items are exempt from our replacement policy for this reason.
Refunds & Returns
We do not offer refunds or returns. We will work with you on a case-by-case basis if we have made an error. If you received your order with missing or damaged items, we may refund you for those items or offer a credit toward your next order. All wrong or damaged items must be returned. Depending on the severity of damages/misprints, we may allow clients to keep certain items.
If you are unsatisfied with your order or find errors, you must contact us within 48 hours of receiving goods.
Pricing
Pricing varies based on the complexity of each order including garment costs, print locations, inks, additives, production time, finishing services, and more. Pricing is subject to change at any given time without prior notice.
Acceptance Clause
Use of our services constitutes acceptance of the Terms and Conditions.
Privacy Policy
Our company shall implement and maintain reasonable procedures for protecting personal information in accordance with local law.
Limitation of Liability
We may not be held liable for misuse or harm arising from the use of our products or services.
This includes:
- Copyrighted material
- We will not knowingly reproduce copyrighted material. We are not liable for any copyright claims, lawsuits, or issues arising from the illegal use of copyrighted material. Client assumes full responsibility of provided designs.
- Missed deadlines for events/late orders
- Shipping errors
- Misprints
- Spoilage
- Breach of contract
Property Rights
We claim ownership of all custom artwork until it is paid for in full. Once paid for, the client has full ownership of the design. We reserve the right to share our design work in the form of advertising and promotion.
Exception: We waive the right to customer-supplied artwork that we do not make any changes to.
Payment Terms
Payment is due in full before any services are carried out, agreed upon in your Quote as the “Payment Date.” We may accept a deposit in certain situations or for graphic design services.
You may pay with cash, check, and all major credit card providers through our online payment platform.
Note: Production will not begin until the invoice is paid.
Termination Clause
You are free to stop using our services at any time. We may terminate service, with notice, if you
violate our terms, abuse our services, cause us legal liability, do not align with our values, or otherwise harm or hamper our
continued operations.
Revisions & Changes
We may revise our Terms and conditions from time to time to better meet legal requirements or
address changes in our services without prior notice.